Refund Policy

ForensicSpot no longer sells credit packs. This page explains how to contact us about a purchase you made before that change and the circumstances in which we consider a refund.

Our move to free learning does not affect your statutory consumer rights. Please contact us if you have a question about a past payment.

We will review refund requests for past purchases. Examples include:

• You were charged more than once for the same order. We refund the duplicate charge in full.
• A technical issue prevented access to what you purchased. Please contact us so we can review the issue and the available remedy.
• The service was unusable for an extended period in a way that prevented you from using a past purchase, and we did not provide an equivalent grace period.

We review each request individually, subject to your statutory rights.

When reviewing a request, we consider the circumstances of the purchase, including:

• Change of mind, change of exam plans, or change of subject focus.
• Whether the purchased access was used.
• Whether any applicable access period expired before use.
• Difference between a launch / promotional price and a higher price you paid earlier or later.
• Purchases made by accounts later suspended or terminated for breaching our Terms of Use.

If your situation falls within the exceptional circumstances above, email hello@forensicspot.com with:

• The receipt number from your invoice email
• A clear description of the issue
• The Razorpay payment ID, if you have it

We respond within 2 business days. If we approve a refund, Razorpay returns the money to your original payment method within their normal timeline (typically 5–7 business days).

Free access and previously granted free credits did not involve a payment. If you have a question about a past grant, please contact us.

Per our Terms of Use, if ForensicSpot ever shuts down we will give at least 60 days' notice and refund any unused paid credits.

If you disagree with our refund decision, please reply to the same email thread. Most disputes are settled at this step. You retain whatever rights are available to you under the Consumer Protection Act, 2019, and (for card payments) under your card-issuer's chargeback rules.

Refund consideration or any related question: hello@forensicspot.com.