Communication matrix
Definition
A structured table in an IR plan that maps incident severity tiers to mandatory notification recipients, timelines, and communication channels. It removes ambiguity about who must be told, in what timeframe, and through which channel during an active incident.
Related terms
- Business continuity plan (BCP)
- A document that specifies how an organisation keeps critical business functions operating during a significant disruption. The IR plan and BCP must...
- Disaster recovery plan (DRP)
- A plan focused on restoring IT systems and data after a major failure or destructive event. Often a subset of BCP. The...
- IR plan
- The operational document that translates the policy into specific procedures, roles, severity tiers, communication chains, and recovery criteria. Versioned and reviewed at...
- IR policy
- A management-approved governance statement that commits the organisation to an incident response programme, defines its scope, and grants authority to designated teams....
- Scope statement
- The formal declaration at the start of a forensic report that defines what question the examiner was asked to answer. A scope...
Explained in
- Incident Response Policy and PlanA structured table in an IR plan that maps incident severity tiers to mandatory notification recipients, timelines, and communication channels. It removes ambi...