Case Management
Definition
The ongoing coordination of a victim's contacts across agencies, an assigned worker tracks referrals, appointments and follow-up so the victim does not have to repeat their account to every new service.
Related terms
- Clinical Victimology
- The applied, treatment-facing branch of victimology that diagnoses and treats a victim's psychological and medical harm, distinguished from general victimology by the...
- One-Stop Crisis Centre
- A single physical site where a victim of violence can access medical examination, police reporting, counselling and legal aid together, reducing the...
- Positive Victimology
- An approach that studies victims' resilience, coping resources and personal growth after crime, in deliberate contrast to a deficit model that frames...
- Therapeutic Jurisprudence
- A framework, developed by David Wexler and Bruce Winick, that studies the psychological effects of law and legal procedure and asks whether...
- Victim Assistance NGO
- A non-governmental organisation that provides direct services to crime victims, such as crisis counselling, shelter, legal aid referral, court accompaniment and long-term...
- Psychosocial Support
- Counselling and social support addressing a victim's emotional and practical wellbeing, a core service offered by victim assistance NGOs and one-stop centres.
Explained in these topics
- Victim Assistance and Therapeutic Jurisprudence (UGC-NET Unit X)The practice of one worker or agency following a victim across the months a case can take to resolve, coordinating referrals rather than leaving the victim to...
- Victim Assistance, NGOs and Therapeutic Jurisprudence