Case Management
Definition
The ongoing coordination of a victim's contacts across agencies, an assigned worker tracks referrals, appointments and follow-up so the victim does not have to repeat their account to every new service.
Related terms
- Clinical Victimology
- The applied branch of victimology that diagnoses and treats a victim's psychological and medical needs directly, distinguished from general victimology's focus on...
- One-Stop Crisis Centre
- A single physical site where a victim of violence can access medical examination, police reporting, counselling and legal aid together, reducing the...
- Positive Victimology
- An approach that studies victims' resilience, coping resources and personal growth after crime, in deliberate contrast to a deficit model that frames...
- Therapeutic Jurisprudence
- A perspective that studies the law itself, its rules, procedures and the roles of legal actors, as a social force that can...
- Victim Assistance NGO
- A non-governmental organisation that provides direct services to crime victims, such as crisis counselling, shelter, legal aid referral, court accompaniment and long-term...