Incident ticket
Definition
The structured record opened in an IT service management or case management system when an alert is escalated to an incident. It carries a unique identifier, severity classification, assigned owner, and status. All subsequent documentation references this identifier to keep artifacts linked.
Related terms
- Breach notification
- The legal obligation to inform regulators and affected individuals when personal data is compromised in a security incident. Timelines and thresholds differ...
- Chain of custody
- The documented chronological record of who collected, handled, transferred, and examined a piece of evidence. For digital evidence, chain of custody includes...
- Lessons-learned report
- A post-incident review document identifying what succeeded, what failed, the root cause, and specific recommended changes to policy, tooling, or training. Produced...
- Post-incident report
- The formal written account produced after an incident is closed. It synthesises the timeline log into a structured narrative covering the incident...
- Timeline log
- A chronological, append-only record capturing every analyst action and finding during the response, time-stamped at the moment of entry in UTC. It...
Explained in
- Incident Reporting and DocumentationThe structured record opened in an IT service management or case management system when an alert is escalated to an incident. It carries a unique identifier, s...